Ledger, hardware wallet and custody startup, announced on Friday that it will compensate for the problems that the wallet users had to face owing to the bug detected in its Ethereum Chrome Application.
The bug was discovered in the update version 1.3.0 of the Ledger Ethereum Chrome App that was launched on Thursday. The bug resulted in user funds arriving at an undesired destination (static recipient address, same for all users) rather than the specified one. This caused inconvenience to several traders who use the ETC, ETH, and ERC20 tokens.
Ledger informed the users via a tweet that read,
There is currently an issue on the Ledger Wallet Ethereum Chrome application, showing on screen a static address (same for all users). This looks more like a bug than a compromission. Engineering is working on it, we’ll know more soon. PLEASE USE ONLY LEDGER LIVE / MEW MEANWHILE
— Ledger (@LedgerHQ) August 3, 2018
The problem ensued between 8pm CET Thursday and 10am CET Friday. Going by what Ledger had to say about it, a total of 64 transactions were affected by the bug. Etherscan showed an additional 15 transactions, eventually raising the number to 82. As for now, the faulty recipient ETH address has received 243.6 ETH which equals $98.595.
Well, the silver lining in the cloud is that Ledger was quick to know about the problem and was able to fix it in time. Apart from user funds not being able to reach their desired location, there was no significant damage. The bug caused issues only in the 1.3.0 version of the Ethereum app. Whatever minimalistic loss the bug caused will be cent percent compensated by the crypto firm.
The users affected by the bug wanting to be reimbursed have been recommended to go the ‘Ledger Support’ on the company’s website. Select the option Something Wrong with the ETH Chrome App from the drop down menu. Fill the form, submit it, and wait for the Ledger Support team to contact you.
Ledger has also been advising people to update their ETH Chrome app to the latest bugs free version. Moreover, the firm has been reminding the users to switch to Ledger Live which is an “all-in-one companion application for your Ledger device that runs on Windows, Mac, and Linux.”
The development comes across as an alternative after Google announced termination of all its Chrome apps by the end of the year 2018.